We're here to help
Welcome to RoadFolio support. Whether you're having trouble with mileage tracking, need help with your subscription, or have a feature suggestion, we'd love to hear from you. Most questions get a response within 24 hours.
The fastest way to reach us is by email. Tell us what's happening, what device you're using (iPhone, iPad, Android, web), and any error messages you see.
Open RoadFolio and tap the Trips tab. Tap "Start Trip" before you drive. RoadFolio uses GPS to record your route in the background, even if you switch apps or lock your phone. Tap "Stop Trip" when you arrive. You can categorize the trip as business or personal afterward.
Make sure you've granted RoadFolio "Always" location permission in your phone's settings. On Android, also disable battery optimization for RoadFolio so the system doesn't pause tracking. On iPhone, ensure Background App Refresh is on.
Go to Settings, tap Subscription, and choose your plan: Pro ($29.99/month or $299/year) for the full business toolkit, or Elite ($49.99/month or $479/year) for everything in Pro plus AI features and extra storage. Payments are handled securely by Stripe. You can cancel anytime from the same screen.
Open RoadFolio, go to Settings, tap Subscription, and tap "Manage Subscription." You'll be taken to your billing portal where you can cancel. Your Elite features remain active until the end of your current billing period.
Visit our account deletion page or email us at roadfolio@gmail.com. We'll permanently delete your account and all associated data within 30 days.
Yes. Go to Reports, choose the date range and data type you want, and tap Export. RoadFolio generates PDF and CSV files you can download or email to yourself, your bookkeeper, or your accountant.
Yes. All data is encrypted in transit and at rest. We use Firebase by Google for storage, which meets enterprise security standards. We never sell your data. See our Privacy Policy for details.
Yes. You can record trips, log expenses, and create invoices without an internet connection. Data syncs to the cloud as soon as you reconnect.
Go to Settings, tap Integrations, then Bank Accounts. Tap "Connect a Bank" and follow the Plaid prompts. We use Plaid to securely link your bank, and we never see your login credentials.
This is rare but can happen if your subscription was created with a different email. Contact us at roadfolio@gmail.com with the email on your bank statement and we'll fix it within 24 hours.
We build RoadFolio for solo operators like you, and your feedback shapes what we ship next. Send your ideas, bug reports, or feature requests to roadfolio@gmail.com. We read every message.
Thanks for using RoadFolio. We're a small team and we genuinely appreciate every customer. If you're enjoying the app, please consider leaving a review on the App Store. It helps other solo operators find us.